Returns & Exchanges
We want you to be 100% satisfied with your soundcore purchase, which is why we offer a 30-day money-back guarantee for any reason. If you are not completely happy with your audio experience, you can return your undamaged product for a full refund or exchange.
Initiate Your Return
Contact our customer support team or visit our online support portal to request a Return Merchandise Authorization (RMA) number within 30 days of purchase.
Package Your Items
Place the product in its original packaging including all accessories, manuals, and the original receipt to ensure a smooth inspection process.
Ship the Product
Affix the provided shipping label or use a trackable shipping service to send the package back to our designated US fulfillment center.
Receive Your Refund
Once our warehouse receives and inspects your item, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing